FAQ'S

Delaware Glass Tinting, Inc. 

These answers are based on information given by the Association of Industrial Metallizers, Coaters, and Laminators (AIMCAL) and CP Films.

Q:  How do I Clean my Window Film?

A:  After thirty days, you may clean the film using normal household cleaning solutions, excluding ammonia based products, e.g. Windex, and a soft, lint-free cloth or towel. You may also use a squeegee to clean the film. Abrasive products, which could scratch or damage the film, should not be used.


Q: Am I Getting The Best?  

Delaware Glass Tinting, Inc. offers the finest installations available.
Our window films are produced by CP Films, the largest
manufacturer in the world. One of the unique qualities
of our solar control films is the Clear Distortion Free (CDF) 
adhesive technology that is based on a chemistry that
is quite different from traditional pressure sensitive technology.

 In most ways it is superior for the solar control
application. CDF, based on its unique chemistry and 
mounting solution, offers superiority in applications, 
facility, and longevity. It offers a harder, thinner, more
crystalline adhesive that yields little or no distortion initially
or under the pressure of environmental stress. 
CP Films has never had an adhesive failure with CDF since
the introduction in 1977.



Q:
What is Solar Window Film?

Window film is a very durable polyester that is applied 
directly to the surface of the glass. It is constructed of
several thin plastic layers laminated together into a 
sheet. The base material is a clear polyester with other
layers consisting of dyed for color, coatings of metal
alloys, or layered with UV absorbers. Most of our films
are metal alloy with UV filters, but dyed combinations
can be used on single pane glass for cosmetic reasons.
Depending on the film selected, we can reduce from
37% to 93% of the visible light, 34% to 81% of the solar
energy, and over 99% of the UV rays. 
                       
Once applied to the glass, solar control window film 
can help to: save money, decrease premature fading, 
and alleviate discomfort. Whichever film is selected,
you are assured that it will enhance the appearance of 
homes or aesthetically improve the exterior appearance
of commercial buildings and storefronts.



Q:
Will Film Cause Seals to Fail?

Sealed unit manufacturers, window manufacturers, and
builders have often indicated to consumers that the
installation of ANY window film will cause or contribute
to seal failure. While it is true that some window films are
not suitable for sealed units, there are many films on the
market today that are designed to be installed on these
units. The Window Film Committee of the Association of
Industrial Metallizers, Coaters, and Laminators (AIMCAL)
commissioned A. William Lingell, P.E., a technical con-
sultant to the Sealed Insulated Glass Manufacturers
Association (SIGMA), to conduct the standard ASTM tests
(E773 and E774) on standard sealed units with and with-
out window film.

Based on the testing conducted on these units, window 
film had no observable effect on the performance of
high quality manufactured insulated units.


At Delaware Glass Tinting, Inc. our window film products automatically
include a seal failure warranty for units that have an existing
manufacturer’s warranty.  This warranty is for your own
"peace of mind", even though it is not necessary since the
products we use are specifically designed for I.G. units.


Q: Will Film Cause Glass to Break?

Glass breaks when stressed. There are five types of stress
which may cause glass breakage:

1. Thermal Stress- from absorption of solar radiation
2. Tensile Stress- from the weight of the glass itself
3. Mechanical Flexing Stress - from wind
4. Impact Stress - from flying objects, hail, baseballs
5. Twisting Stress - from buildings or window frame sagging
or settling

The first type, thermal stress, is the only one which film may
affect. The use of window film will increase the thermal
stress on sunlit glass, however, different types of glass
have different solar absorption rates and will withstand
different degrees of thermal stress. This is why window film
should only be installed by an accredited professional
who has been factory certified. Most of our window film
products have an inclusive thermal stress warranty on the glass
when a Film South, Inc. technician films your windows. Our
representatives are industry accredited for your protection.



Q:
Will Film Void My Manufacturer's Warranty?

The VISTA Gold Warranty Program was designed in response to
window manufacturers putting more and more restrictions on the
warranties provided to purchasers of their products. Although there 
is a small percentage of windows that have thermal shock failure, we
have observed that some manufacturers actually void there consumer
warranty on residential windows if window film is applied to the glass.
(In many instances they void warranties for blinds, shading devices, 
draperies or other window treatments as well).
This situation has put consumers who would like to enjoy the benefits
of putting window film on their glass at risk with respect to continuing 
their warranty. CP Films, the world's largest window film manufacturer,
has decided to support the consumer's right to choose window film
by offering a comprehensive warranty program that will match your
original warranty word for word. Ask us about VISTA Gold Warranty.



Q:
Can Film be used on Low E Glass?

There are two basic types of low E glass. One of these
is a conductive coating put on glass as it is being made.
It gives some heat loss reduction, but does little to help
reduce heat gain in a building. The second type is a 
more complex system of multiple layers and conductive
coatings deposited on glass after it has been made.
This type of low E glass gives heat rejection of 30% -50%
in addition to reducing heat loss. Adding window film
can drastically increase the heat rejection. Also, on 
average, low E glass only filters 56% of the damaging
UV rays, while our films have the ability to filter over 99%.
The combination of Low E glass and window film can 
be the best overall system in some climates.


Q: Will the Window Film Kill my House Plants?

In most cases, if the plant is already receiving adequate
light, the use of window film will not harm it. New growth
or flowering may be retarded, and for a few days, the
plant may go into a state of shock while it adjust to the
light change. If a particular plant would normally wilt by
the end of a sunny day, it will actually thrive better with
the film installed. Although there are some obvious guide-
lines in determining what, if any, effect window film will
have on a plant (for instance, dark green plants need 
more light than lighter colored ones), there is a simple
test which can be done prior to film installation; that is,
merely move the plant to an area with less sunlight for
a few days. In addition, most nurseries or local agriculture
agencies can advise you whether a particular plant needs
closer to maximal or minimal light.


Q: Will the Film Look Dark or Shiny?

Yes and No. Yes, there are films that are dark and
there are films that have a reflective finish. And no, 
not all films are designed to look that way. With the
advances in manufacturing techniques in recent
years, the option of having an energy efficient film
with little or no color that is virtually invisible and
neutral in appearance is now available.

An accredited representative will help you pick the right
product for your specific needs.


Q: How Long Will The Film Last?

There are many factors that can determine how long a window film will last. These variables include: film construction, type of glass it is applied to, the window
construction, and the direction the window is facing. There have been documented cases of window films lasting as long as 22 years. Delaware Glass Tinting, Inc. uses solar films that utilize a special adhesive that has not had a documented failure since 1977. We use the best window films available with today's technology. Our
residential applications typically come with a factory backed lifetime warranty, and most commercial  applications have a fifteen year manufacturer's warranty.


Q: What is Safety and Security Film

DGT, Inc.  uses films which fill the various needs of the market for different levels of protection. Thickness is the key design feature which separates the basic solar film from the safety and security films. These films are made of layers of polyester film bonded by special adhesives and impregnated with ultraviolet absorbers. Solar safety \ security films can also contain high performance metals and alloys which enhance their heat and glare reduction properties.

Although all films are safety films, this series works like an  invisible shield, helping glass resist penetration as the result of an accident or premeditated act. As it protects people and property, it also helps protect against the relentless  fading and deterioration of furnishings caused by the sun's rays.

Safety \ security films meet or exceed the specifications and requirements set forth by the American National Standards Institute (ANSI) in Z97.1-84 test break safe characteristics. 

The ability to secure a building or home has become a major concern. With our experts and films, being secure does not have to look 'ugly'.


 Q: How does Film Reduce Fading?

To understand the causes of fading, one must know a little about the makeup of sunlight.

Sunlight is basically made of three elements:

 Visible light - the part that we 'see'
 Infra Red - the part which we 'feel' as heat
 Ultraviolet light - which we neither see or feel but 
        is the main factor in causing fabrics and furnishings
        to fade. Ultraviolet absorbers are used to stop UV
        at the film. The type, amount, and location of the 
        absorbers in the product determine the film's ability
        to reduce fading. Absorbers that are located in the 
        adhesive only (blocking 95%-98%) instead of the 
        film itself (blocking over 99%) are far less stable 
        and enduring. All of our solar control products 
        absorb more than 99% of the UV rays.

                    Facts about Fading 
                  "As a Rule of Thumb"
                 

            miscellaneous = interior artificial lighting, 
              dye anchorage, and humidity.

Laboratory studies of a large variety of fabrics and woods
show significant differences in the color stability of these 
products. Fabric fading results differ depending upon fiber
type, dye, color, stability, and/or pattern printing techniques.
Expensive fabrics are not necessarily a guarantee of fade protection.

Natural wood finishes are much more stable than stains or
finishes that alter the natural color of the wood. Wood may
actually darken with prolong exposure to UV rather than fade
to a lighter color. The nature of certain delicate fabrics and
dyes will lead to premature fading regardless of the application
of any window film or protective treatment.

Please call 1-800-831-TINT (8468) or e-mail us today for more information.

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